DISCOVER OUR CUSTOMER RELATIONSHIP CHANNELS

In case of doubts, complaints and suggestions, you can use the suggestion form available at the stations or contact our team directly through the options below:

CHAT*

talk to an attendant

CONTACT US

send a message

TELEFONE*

0800 595 1111

*Monday to Saturday, from 5am to midnight. Sundays and holidays from 7am to 11pm.

Our team specializes in answering questions and information to respondents and will forward them to areas responsible for criticisms and requests with a response period of 5 working days or as soon as possible.

We are also on the main social networks! Opening hours on Facebook, Instagram and Twitter are from 7:00 am to 7:00 pm, Monday to Friday, and from 10:00 am to 4:00 pm, on weekends.

PERSONAL SERVICE AND LOST AND FOUNDS

Personal service takes place at the Espaço do Cliente, located at the Carioca station, from Monday to Friday, from 8:00 am to 1:00 pm and from 2:00 pm to 5:00 pm, except for fairs.

Lost any items? Choose a relationship channel and describe the lost object, the possible date and season it might have been lost. Our team will search the system and contact you within 5 business days.

AGETRANSP

0800 285 9796