Services

ATM Machines

Bike Parking

Accessibility

Customer Service



Maps

WORKING HOURS

Monday to Saturday
5 am to midnight

Sunday and holidays
7 am to 11 pm


Espaço ClienteEspaço Cliente

clientes

If you have doubts, suggestions, complaints, have lost documents or other objects contact us via e-mail, mail or in person going to one of the Costumer Care stands available at Central, Carioca and Botafogo stations.

 


TOLL FREE

Call 0800 595 1111 (24 hours/day)


MAIL

Av. Presidente Vargas, 2000 – Centro CEP: 20210-031. Rio de Janeiro, RJ
A/C Relacionamento com o Cliente (C/o Customer Care Department)


SUGGESTION BOX

Available in all stations, at the mezzanine

Customer Care Stands

From Monday to Friday, from 8:30 am to 6:30 pm, except on holidays, at Central, Carioca and Botafogo stations.


Lost and found

If you lost or forgot an object in a train or in one of MetrôRio’s stations, call 0800 595 1111 (toll free) or 4003-2111, or go to the Costumer Care stand available at Carioca station.


Customer Line

From Monday to Sunday, including holidays, 24 hours/day.

Available at the mezzanine of the following stations: